Store Policy
At Keys Candles, we make every effort to give our customers a fair, rewarding and enjoyable shopping experience. We hope that our policies do just that. Read about them below, and be sure to contact us with any questions.
Keys Candles is not responsible for incorrect input of personal information.
Our Shipping Policy
Free Shipping on orders $100.00 or more.
Processing time: The time needed to prepare an order for shipping. Orders will be processed within 1-3 business days.
Shipping time: Once processed, orders are shipped via USPS Priority Mail.
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We are not responsible for any shipping delays caused by USPS.
Our Return Policy
We don't accept returns, exchanges, or cancellations.
We are not responsible for items/orders that are damaged or lost. If a package is missing please contact your local post office. If your local post office fails to find the package and it is not found 72 hours after the delivery date, please contact us so we can submit a claim. If a package arrives damaged please contact us within 7 days of delivery to find a resolution (photo proof will be required).
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Please contact us if you have any problems with your order and we will do our best to remedy any issue.